Customer Information Representative
Location: Canberra, Australian Capital Territory AU
Job Number: 953
Are you interested in a challenging, yet rewarding career? Our Customer Information Representative roles are the perfect next step.
You will be responsible to deliver outstanding service to our customers. To do this, we will provide you with extensive training and support, in a great work environment, to ensure you will have the tools and knowledge required for your success.
Your new company
Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. We have our customers best interests at the heart of everything we do.
Your new role
As a Customer Information Representative (CIR) you have responsibility for assisting our customers with their superannuation enquiries via phone or email.
You will need to communicate effectively and translate complex matters in a way that our customers can clearly understand.
You will work as part of a team within the Customer Information Centre (CIC) to deliver outstanding service outcomes for our customers.
What you’ll need to succeed:
- Excellent communication skills (verbal & written) with ability to tailor information to a wide variety of audiences
- Professional phone manner
- Ability to interpret superannuation rules and legislation.
- Achieve individual performance targets.
- Demonstrated ability to provide excellent customer service
- Previous contact centre or financial services experience (desirable)
- Available to work a rotating roster (37.5 hours per week)
- Our operating hours are 8am – 6pm Monday to Friday
What you’ll get in return
- A Permanent role with 21 days annual leave per year
- Attractive salary with the potential to earn a performance based annual bonus
- Ongoing training & development within a vibrant contact centre
- A new modern office location in Civic – close to public transport
What you will need to do now
Send your resume via the apply link today.
Job Number: 953
Community / Marketing Title: Customer Information Representative
Location_formattedLocationLong: Canberra, Australian Capital Territory AU