Customer Information Representative

Location: Canberra, Australian Capital Territory AU



This position is no longer posted.

Job Number: 953

External Description:

Are you interested in a challenging, yet rewarding career? Our Customer Information Representative roles are the perfect next step. You will be responsible to deliver outstanding customer service to our members. To do this, we will provide you with extensive training and support to ensure you will have the tools and knowledge required for success.


Your new company

Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.


Your new role

As a Customer Information Representative (CIR) you have the responsibility for communicating effectively and working collaboratively within the Customer Information Centre (CIC) to deliver outstanding customer service outcomes for members of our Superannuation funds. You will be responding to members and customers by answering inbound calls and replying to emails within service level agreements. In addition, you will have an understanding of work schedules, including standard operating hours and scheduled breaks.

To be successful in this role, you will have the ability to communicate well and build positive relationships within CSC.


What you’ll need to excel

  • Excellent communication skills with ability to tailor information to a wide variety of audiences.
  • Interpretation of scheme rules and legislation.
  • Achieve individual performance targets.
  • Contribute to, and uphold CSC’s values and policies.


What you’ll get in return

  • Permanent position.
  • Career growth and opportunities within CSC.
  • An excellent office location in Civic.


What you will need to do now

Send your resume via the apply link today.



Job Number: 953

Community / Marketing Title: Customer Information Representative

Location_formattedLocationLong: Canberra, Australian Capital Territory AU

Commonwealth Superannuation Corporation (CSC) ABN: 48 882 817 243 AFSL: 238069 RSEL: L0001397 Trustee of Commonwealth Superannuation Scheme (CSS)ABN: 19 415 776 361 RSE: R1004649 Military Superannuation and Benefits Scheme (Military Super) ABN: 50 925 523 120 RSE: R1000306 Public Sector Superannuation Scheme (PSS) ABN: 74 172 177 893 RSE: R1004595 Public Sector Superannuation Accumulation Plan (PSSap) ABN: 65 127 917 725 RSE: R1004601 Defence Force Retirement and Death Benefits Scheme (DFRDB Scheme) ABN 39 798 362 763 ADF Super ABN: 90 302 247 344 RSE: R1077063