Customer Information Representative (Part Time)

Location: Canberra, Australian Capital Territory AU


This position is no longer open.

Job Number: 954

External Description:

Are you interested in a challenging, yet rewarding career where you can also juggle studies, family life, the school run & other commitments

Our Part Time Customer Information Representative roles are the perfect next step.

You will be responsible to deliver outstanding service to our customers. To do this, we will provide you with extensive training and support, in a great work environment, to ensure you will have the tools and knowledge required for your success.

Your new company

Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. We have our customers best interests at the heart of everything we do.


Your new role

As a Customer Information Representative (CIR) you have responsibility for assisting our customers with their superannuation enquiries via phone or email.

You will need to communicate effectively and translate complex matters in a way that our customers can clearly understand.

You will work as part of a team within the Customer Information Centre (CIC) to deliver outstanding service outcomes for our customers.


What you’ll need to succeed:

  • Excellent communication skills (verbal & written) with ability to tailor information to a wide variety of audiences
  • Professional phone manner
  • Ability to interpret superannuation rules and legislation.
  • Achieve individual performance targets.
  • Demonstrated ability to provide excellent customer service


What you’ll get in return

  • A permanent part-time role (minimum 20 hours per week) with flexibility
  • Attractive salary with the potential to earn a performance based annual bonus
  • Ongoing training & development within a vibrant contact centre
  • A new modern office location in Civic – close to public transport


Must be available to attend an initial 3 week full-time training program. 8:30am to 5:00pm.


What you will need to do now

Send your resume via the apply link today.

Job Number: 954

Community / Marketing Title: Customer Information Representative (Part Time)

Location_formattedLocationLong: Canberra, Australian Capital Territory AU

Commonwealth Superannuation Corporation (CSC) ABN: 48 882 817 243 AFSL: 238069 RSEL: L0001397 Trustee of Commonwealth Superannuation Scheme (CSS)ABN: 19 415 776 361 RSE: R1004649 Military Superannuation and Benefits Scheme (Military Super) ABN: 50 925 523 120 RSE: R1000306 Public Sector Superannuation Scheme (PSS) ABN: 74 172 177 893 RSE: R1004595 Public Sector Superannuation Accumulation Plan (PSSap) ABN: 65 127 917 725 RSE: R1004601 Defence Force Retirement and Death Benefits Scheme (DFRDB Scheme) ABN 39 798 362 763 ADF Super ABN: 90 302 247 344 RSE: R1077063