Customer Information Representative (Part Time)
Location: Canberra, Australian Capital Territory AU
Job Number: 954
Are you interested in a challenging, yet rewarding career with the flexibility of part time hours? Our Customer Information Representative roles are the perfect next step. You will be responsible for delivering outstanding customer service to our members. To do this, we will provide you with extensive training and support to ensure you will have the tools and knowledge required for success.
Your new company
Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.
Your new role
As a Customer Information Representative (CIR) you have the responsibility for communicating effectively and working collaboratively within the Customer Information Centre (CIC) to deliver outstanding customer service outcomes for members of our Superannuation funds. You will be responding to members and customers by answering inbound calls and replying to emails within service level agreements. In addition, you will have an understanding of work schedules, including standard operating hours and scheduled breaks.
To be successful in this role, you will have the ability to communicate well and build positive relationships within CSC.
This position is offered on a permanent part-time basis.
What you’ll need to excel
- Excellent communication skills with ability to tailor information to a wide variety of audiences.
- Interpretation of scheme rules and legislation.
- Achieve individual performance targets.
- Contribute to, and uphold CSC’s values and policies.
What you’ll get in return
- A permanent position, with the flexibility of part time hours.
- Career growth and opportunities within CSC.
- An excellent office location in Civic.
What you will need to do now
Send your resume via the apply link today.
Job Number: 954
Community / Marketing Title: Customer Information Representative (Part Time)
Location_formattedLocationLong: Canberra, Australian Capital Territory AU