Call Centre Manager

Location: Canberra, Australian Capital Territory AU


This position is no longer open.

Job Number: 955

External Description:

We are looking for a manager who is passionate about delivering great customer service in our Customer Information Centre. This could be the perfect step for you to join a busy work environment with a rewarding career.


Your new company

Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.


Your new role

A Call Centre Manager, will ensure that the Customer Information Centre (CIC) delivers class leading customer service to help drive customer loyalty. This role involves using a range of measurements to monitor, analyse and plan improvements to CICs performance. You will be expected to provide leadership and coaching to staff and ensure KPI’s are met and delivered.

In addition, you will be required to actively communicate with the development teams to ensure optimum performance and succession planning is actioned. You will also contribute to the implementation of change programs and work with other teams to ensure the most effective resource plans are developed and achieved. 


What you’ll need to excel

  • Experience managing and coaching staff, including management of performance issues.
  • Ability to communicate effectively with a diverse range of stakeholders.
  • Resilience, sensitivity and ability to remain calm in a busy workplace.
  • Performance and outcome orientated.
  • Experience identifying and implementing system and process improvement initiatives.


What you’ll get in return

  • Permanent position.
  • Work with a large, supportive team.
  • An excellent office location in Civic.


What you will need to do now

Send your resume via the apply link today.

Job Number: 955

Community / Marketing Title: Call Centre Manager

Location_formattedLocationLong: Canberra, Australian Capital Territory AU

Commonwealth Superannuation Corporation (CSC) ABN: 48 882 817 243 AFSL: 238069 RSEL: L0001397 Trustee of Commonwealth Superannuation Scheme (CSS)ABN: 19 415 776 361 RSE: R1004649 Military Superannuation and Benefits Scheme (Military Super) ABN: 50 925 523 120 RSE: R1000306 Public Sector Superannuation Scheme (PSS) ABN: 74 172 177 893 RSE: R1004595 Public Sector Superannuation Accumulation Plan (PSSap) ABN: 65 127 917 725 RSE: R1004601 Defence Force Retirement and Death Benefits Scheme (DFRDB Scheme) ABN 39 798 362 763 ADF Super ABN: 90 302 247 344 RSE: R1077063