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UX Designer

Location: Canberra, Australian Capital Territory AU

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Job Number: 1101

External Description:

We are operationalising our Digital Customer Strategy at CSC and as a 6 month UX Design contractor you will help shape how we meet our customers’ needs within the digital space and enhance their experience when interacting with us. If you’re passionate about driving innovation and applying creative thinking to improve customer experience, this contract opportunity is for you. 

Your new company

Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. We believe in experience first and foremost and have our members and customers best interests at the heart of everything we do.

Your new role

As a UX Designer, you will play an integral part in transforming our digital delivery to improve our customer experience. You will do so in uplifting and expanding the channels we already have in place. Mapping the customer Journey to identify customer pain points and friction is crucial in delivering enhanced customer experiences and ensuring CSC supports customers when it matters.

It is your responsibility to combine business objectives with user needs to create deliverables such as personas, user journeys, sitemaps, wireframes, designs and interactive prototypes. You will illustrate these design ideas using storyboards, process flows and sitemaps.

To be successful in this role, you will create both functional and appealing solutions that address our customers’ requirements and needs, whilst ensuring a positive experience is delivered.

What you’ll need to excel

  • Demonstrated UX/ UI Design experience in similar roles
  • Proven ability to transform strategy and design solutions into visual design solutions
  • Ability to translate business goals and objectives into digital experiences
  • Demonstrated knowledge of all Adobe products is desirable
  • Experience in managing process improvement with customer implications
  • Experience in working with stakeholders to deliver effective change
  • A portfolio of professional design projects is required before the interview

 

What you’ll get in return

  • Newly created role – An opportunity to leave your mark on our digital offering
  • The ability to be part of a passionate team focused on dynamic and iteratively delivered initiatives
  • The ability to be involved and shape future customer experiences that make a real difference to customers
  • Contract position with competitive rates
  • Great office location – close to parking and public transport

 

What you will need to do now

Send your resume via the apply link today.

Job Number: 1101

Community / Marketing Title: UX Designer

Location_formattedLocationLong: Canberra, Australian Capital Territory AU

Commonwealth Superannuation Corporation (CSC) ABN: 48 882 817 243 AFSL: 238069 RSEL: L0001397 Trustee of Commonwealth Superannuation Scheme (CSS)ABN: 19 415 776 361 RSE: R1004649 Military Superannuation and Benefits Scheme (Military Super) ABN: 50 925 523 120 RSE: R1000306 Public Sector Superannuation Scheme (PSS) ABN: 74 172 177 893 RSE: R1004595 Public Sector Superannuation Accumulation Plan (PSSap) ABN: 65 127 917 725 RSE: R1004601 Defence Force Retirement and Death Benefits Scheme (DFRDB Scheme) ABN 39 798 362 763 ADF Super ABN: 90 302 247 344 RSE: R1077063